Shipping is free on all orders containing custom items! Any applicable taxes and duties are also included in the price.
Return Shipping is also free (first custom-orders only). You are covered by our 100% satisfaction guarantee.
365 days for alterations
Need to make some adjustments for a perfect fit? We have you covered for a full year!
Go to any local tailor, email us a copy of the receipt and we will issue a refund of up to $125 per custom suit and $50 per ready-to-wear suit.
100% SATISFACTION GUARANTEE
If an item doesn’t fit you as though you were born to wear it, we'll make things right.
ALTERATIONS INCLUDED FOR 365 DAYS
If your order needs any adjustments you can visit any local tailor & email us a copy of the receipt. We will issue a refund for up to $125 (€100) for any custom suit order, and up to $50 (€40) for any ready-to-wear suit or other tailored garment. Starting in December 2014, all new orders are eligible for alterations credit for 365 days from the date of delivery!
Please note that only fit adjustments are covered by the policy. We cannot cover tailoring work for wear & tear damage.
FREE REMAKES FOR YOUR FIRST CUSTOM-TAILORED ORDER
For custom orders, we review your measurements carefully and make every effort to achieve a perfect fit - if anything seems a little off, you’ll hear from us. But if your first custom-tailored order with us cannot be altered by a local tailor, we will make one more attempt to remake it with your adjusted measurements to ensure that you’re happy!
Please submit your request for a remake within 30 days of the delivery of your first order with us. Please note that we can work on remake requests only if the original garment has not been altered.
FREE RETURNS FOR YOUR FIRST CUSTOM-TAILORED ORDER
If you are not satisfied with your first custom-tailored order and prefer a full refund instead of alterations or a remake, please contact us. Items can be returned (in unused condition and without any alterations) within 30 days of delivery for a full refund. You must return both the original custom-made garments and any remakes.
How to Apply for Alterations Credit
Please bring the alterations form provided with your suit to your tailor. Ask your tailor to fill it in and indicate the specific alterations that were made. Scan or take a photo of the completed alterations form and your receipt and email them to us, along with a description of the alterations, at custom@oliverwicks.com. This also provides us with accurate measurements for your next custom order!
How to Apply for a Remake (First Custom-Tailored Order Only):
This option is available only for unaltered custom-tailored garments from your first order. In the rare event that your first custom-tailored item does not fit perfectly and cannot be altered, we will make one attempt to remake the garment. Please submit your remake request within 30 days of the delivery of your order. Have your tailor complete the alterations form with the necessary adjustments if the item cannot be altered. Send us the completed alterations form along with three photos (front, side, and back, with the jacket buttoned up), and we will begin production as soon as possible. Note that customization options and fabrics cannot be changed for remakes.
How to Return (First Custom-Tailored Order Only)
Only your first custom-tailored order is eligible for a return. If you wish to return this order, please contact us. Items must be returned within 30 days of delivery, in new, unused condition, and without any alterations. All promotional items included with your order must also be returned.
Please note that subsequent custom-tailored orders are not eligible for returns. If the return conditions are not met, we cannot process a refund and will return the items to you.
Return shipping is free for custom items within the U.S. via USPS. Once we receive the items, we will process your refund, which should appear in your bank account within 7-10 business days.
